Privacy Policy

Lee's Home Improvements respects your privacy and only uses personal information where it is needed to respond to enquiries, provide quotations, communicate about work or operate the website safely.

This policy explains what information may be collected when you use this website or contact Lee's Home Improvements and how that information is handled.

When you use the contact form or contact me directly, I may receive information such as:

• Your name
• Your email address
• Your telephone number, if provided
• The type of service you are interested in
• Details you provide about your project
• Photos or other information you choose to send by email or WhatsApp

Please avoid sending sensitive personal information unless it is genuinely necessary for your enquiry.

Your information may be used to:

• Respond to your enquiry
• Discuss the work you need
• Prepare or discuss a quotation
• Arrange visits or work
• Communicate with you about an ongoing project
• Protect the website and contact systems from misuse or spam

When you contact me about possible work, personal information is generally used because it is necessary to take steps at your request before entering into a contract.

Information may also be processed where there is a legitimate interest in responding to enquiries, communicating with customers, maintaining business records and keeping the website and contact systems secure.

Where information must be retained to meet a legal or regulatory obligation, it may also be processed for that purpose.

The contact form on this website is processed using Netlify's form handling service. Information submitted through the form may therefore be processed and stored by Netlify as part of providing that service.

Form submissions may also generate an email notification so that I can respond to your enquiry.

Personal information is not sold or rented to third parties.

Information may be handled by service providers that are necessary to operate the website and communications, such as website hosting, form processing and email providers.

Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry information may be retained while an enquiry or potential project remains active. If work goes ahead, some information may need to be retained for longer for business, contractual, accounting or legal purposes.

Information that is no longer required will be deleted or securely disposed of when reasonably practicable.

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

• Ask for access to your personal information
• Ask for inaccurate information to be corrected
• Ask for information to be erased in certain circumstances
• Ask for processing to be restricted in certain circumstances
• Object to certain uses of your information
• Receive certain information in a portable format where that right applies

To make a privacy request, email 1leeshomeimprovements@gmail.com .

If you have concerns about how your personal information has been handled, please contact me first so I can try to resolve the issue.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

This website contains links that can open external services, including WhatsApp. Once you leave this website, those services operate under their own privacy policies and terms.